Contact Support

The troubleshooting guides are designed to resolve common problems without waiting for help. If the problem continues, email support@continualapp.com.

Before Contacting Support

Check the most relevant guide first:

• Access & Sign-In for invitations, passwords, verification, and kiosk PINs.
• Troubleshooting for checks, formats, notifications, actions, and reports.
• Roles & Permissions when a user cannot access an operation.
• MEX V15 integration for connection, asset mapping, and closure sync.

What To Include

Include enough context for the team to find the affected record and reproduce the problem:

• Your organisation and factory name.
• The affected line, machine, check, action, or report.
• The exact date and local time, including the timezone.
• Whether you were using the portal, mobile app, or a kiosk device.
• Browser name or mobile operating system and the Continual app version, when available.
• The exact error message or unexpected result.
• The steps you followed and troubleshooting already attempted.

Screenshots are useful when they do not contain confidential production or employee information.

Protect Sensitive Information

Never send passwords, kiosk PINs, verification codes, recovery codes, API keys, MEX V15 credentials, or other secrets by email. Continual Support does not need them to investigate a problem.

Security, Privacy, And Commercial Questions

• Read the Privacy Policy for data handling and retention information.
• Read the Terms of Service for subscriptions, support, and service terms.
• See Continual pricing for current plan information.
• Use the contact page for sales and general enquiries.

Safety-Critical Problems

Continual documentation and support do not replace your site's safety, isolation, or emergency procedures. If equipment or production presents an immediate safety risk, stop and follow your organisation's established process before continuing in Continual.