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Operator Quick Guide
This one-page guide covers the normal shift routine for floor operators. For every response type, manual checks, timing, and detailed troubleshooting, see Complete Checks In The Mobile App.
Getting Started
Install The App
Download the Continual mobile app from the App Store or Google Play. Sign in with the credentials your manager or admin provided.
Select Your Factory
When you open the app, select the factory you are working in. If you work at a single site, this will be pre-selected automatically. Swipe down to refresh if the factory list looks out of date.
Your Shift Routine
See What Is Due
From the Home screen, the app shows you how many checks are currently due across the Lines, Groups, and machines at your factory. A number badge indicates pending checks for each machine.
Tap Complete checks to go directly to the checks queue, or navigate to the Checks tab and select a Line or Group and machine.
Work Through Your Checks
- Select a Line or Group and machine.
- Tap Start.
- Read the instructions and reference media.
- Enter the observed result, add any required evidence, and submit.
- Continue until the machine has no due checks remaining.
Start Checks That Run On Demand
If a machine has manually triggered checks, tap Trigger manual checks on its machine screen. This makes every active manual check on that machine due; tapping it again does not create duplicates.
See Manually Triggered Checks for the full workflow and limitations.
Grace Period
Each check has a time window (the grace period) in which it must be completed to count as on time. A check showing a due status is within its window. A check showing overdue has passed its window but can still be completed and recorded — it will count as late in reporting.
Skipping A Check
If a check cannot be completed (equipment unavailable, safety concern, etc.), tap Skip Check and choose a reason. Skipped checks appear in the portal activity log and are counted separately from completions and misses.
Do not skip a check just because it looks like it will fail. Submit the result and let the system raise an action.
After Your Checks
When all due checks for a machine are complete, the due count drops to zero. Return to the Line, Group, or machine list to see if other machines have checks due.
Pull down to refresh the screen if counts do not update after submitting.
Actions
If a check fails, an action is created automatically. You may see a notification prompting you to view it. Your manager will review and assign resolution — you may also be asked to verify that a fix held by completing the next check normally.
You can view open actions on the Actions tab. Operators cannot create manual actions — ask a Manager or Admin to raise one.
Ask The Assistant
If Assistant is enabled for your organisation, open Troubleshoot and tap Ask the Assistant. You can ask about check completion, open actions, machine performance, or an uploaded machine manual. Manual answers include page citations that open directly in the mobile PDF viewer.
Operators can use the Assistant to read information. Creating or updating a check still requires a Manager, Admin, or Owner to review the full factory, Line or Group, and machine context before approving it. The Assistant requires an internet connection.
Troubleshooting
| Problem | What to try |
|---|---|
| No checks appear as due | Confirm the correct factory is selected. Check with your manager that checks have been created for your machine and are scheduled for your shift. |
| Data looks stale after submitting | Pull down to refresh. If the issue persists, close and reopen the app. |
| Offline warning shown | Reconnect to Wi-Fi or mobile data before submitting results. The app requires an active connection to record check completions. |
| Assistant does not appear | The mobile Assistant may not be enabled for your organisation yet. Ask your Continual administrator. |
| Wrong factory shown | Tap your name or the factory selector and choose the correct one. |
| Cannot find a check | The check may be archived, or it may not be scheduled for the current time. Ask a Manager or Admin to check the setup in the portal. |
See Troubleshooting for more problems or Contact Support if the issue continues.