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Access & Sign-In
Use this guide to join an organisation, choose the correct application, recover access, or troubleshoot verification problems.
Join An Existing Organisation
An Owner or Admin must invite you from Settings -> People in the portal.
- Open the invitation email and select the join link.
- Create an account or sign in using the same email address that was invited.
- Accept the invitation.
- Open the portal or mobile app appropriate for your role.
Invitation links expire after seven days. If yours has expired, ask an Owner or Admin to cancel the pending invitation and send a new one.
If you sign in with a different email address, sign out and restart the invitation using the invited address.
Create A New Organisation
If your organisation is not already using Continual, sign up through the Continual portal. The first user creates the organisation and becomes its initial Owner.
Before creating another organisation, check whether your company already has one. Joining through an invitation keeps everyone and all factory data together.
Choose The Correct Application
- Owners, Admins, and Managers can use the portal for configuration, operations, and reporting. They can also use the mobile app where their work requires it.
- Operators work in the mobile app. If an Operator signs in to the portal, Continual directs them to the mobile app.
- Kiosk-only users sign in on an enrolled shared device with a six-digit PIN. They do not use an email address and password.
Download the mobile app from the App Store or Google Play.
See Roles & Permissions for the complete capability matrix and Kiosk Mode for shared-device access.
Reset A Forgotten Password
- Open the portal sign-in page.
- Select the forgotten-password option.
- Enter the email address used for your Continual account.
- Follow the verification and reset instructions sent by the identity provider.
- Return to Continual and sign in with the new password.
If the message does not arrive, check your spam or quarantine folder and confirm that you entered the same email address used for the invitation.
Kiosk PINs are reset by an Owner or Admin under Settings -> People; they are not reset through the forgotten-password flow.
Complete Second-Factor Verification
Continual may request a verification code or another configured second factor after your password is accepted.
- Use the most recent code; older codes stop working after a resend.
- Check spam or quarantine folders for email codes.
- Wait for the resend countdown before requesting another code.
- Confirm that the device time is set automatically if an authenticator code is rejected.
If you no longer have access to the configured factor, contact Continual Support. An Owner or Admin can correct organisation membership and roles, but cannot bypass identity verification on your behalf.
Common Problems
The invitation says I used the wrong email
Sign out, reopen the invitation, and authenticate with the exact address that received it.
My invitation expired
Ask an Owner or Admin to cancel the pending invitation and send a new one from Settings -> People.
I can sign in but cannot see a feature
Confirm your assigned role with an Owner or Admin. See Roles & Permissions.
My kiosk PIN is locked
Wait for the lockout period to finish. If the PIN has been forgotten, ask an Owner or Admin to reset it from Settings -> People.